Returns & Exchanges
At Catalyst Cases, we stand by the quality of our protective gear and offer a 30-day return window for all electronics accessories in their original condition. We want to ensure your device stays protected, so if you are not completely satisfied, we make the exchange process simple and efficient.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Print Return Label
Select the items you wish to return and download the prepaid shipping label provided by our support team.
Package Your Device Case
Place the item in its original packaging to ensure it is not damaged during transit and affix the shipping label securely.
Receive Refund or Exchange
Once our warehouse inspects the returned product, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing